F.A.Q – Frequently Asked Questions
Phone
Need a quick answer?
Call and speak directly to our florists.
Phone: (+64) 9 833 5335 or (+64) 027 349 8282
Owner Janmaree personally answers the phone.
Flower Deliveries
What time will my delivery arrive?
Deliveries are made on the date selected on your order.
We prioritise:
-
Business addresses
-
Schools
-
Funerals
All other residential and hospital deliveries are made as soon as possible.
Saturday deliveries are made ASAP, depending on traffic and courier availability.
During peak floral periods (Valentine’s Day, Mother’s Day, etc.) please order one day earlier to ensure timely delivery.
Do you deliver flowers to the rest of New Zealand?
Yes.
We offer a set rate for each region throughout New Zealand.
Do you deliver to rural addresses in Auckland?
Yes.
There is an additional rural charge.
If your area does not appear on our website, please call us at (+64) 9 833 5335 to check if delivery is possible.
Are corsages free delivery?
No.
Corsages are pick-up only from:
41 Tauhinu Road, Greenhithe
Delivery is available at:
Do you deliver on Sundays?
Yes, depending on:
-
Delivery address
-
Time the order is placed
-
Stock availability
An extra delivery charge will apply. We’ll contact you with the amount and require payment before delivery.
What if delivery details are incorrect?
A redelivery fee applies:
What if access to the property or apartment is difficult?
Please provide the recipient’s contact number so we can reach them and ensure delivery is completed on the day.
What happens if no one is home?
We will leave the flowers in a cool, safe, and sheltered location, out of view from the road whenever possible.
Can I book a specific delivery time?
You may request a preferred time.
We will deliver at that time if possible, or as close as we can.
Payments
What payment methods do you accept?
We accept:
-
Visa
-
Mastercard
-
American Express
-
Direct deposit
Can I order flowers by phone?
Absolutely—please call:
(+64) 9 833 5335
Store Information
Where are you located?
41 Tauhinu Road, Greenhithe, Auckland
Can I buy flowers directly from your store?
Yes.
We are also a wholesale florist and you are welcome to purchase individual bunches.
Opening Hours
Guarantee
Will the flowers look like the picture?
Each arrangement is individually designed with the freshest flowers available.
Photos represent the overall style, but:
-
Colours
-
Specific flowers
-
Containers
may vary depending on seasonal and local availability. Substitutions may be necessary.
Are your flowers fresh?
Yes. We purchase fresh flowers three times a week, ensuring excellent quality.
Is your floral service guaranteed?
Yes.
We use our own courier, ensuring your order is delivered in the best time and best possible condition.
Cancellation Policy
Can I cancel my order?
Yes—as long as your order has not yet been made or loaded onto the courier.
If there is a delivery issue, we will discuss options with you to reach a positive outcome.
Privacy & Security
Can I send an anonymous flower order?
Yes.
If the recipient requests to know who sent the flowers, we will contact you.
Due to New Zealand privacy laws, we cannot disclose the sender without your permission.
What happens to my data?
We do not store your data or sell any data.
How secure is your site?
Our website uses SSL encrypted technology with secure Visa/Stripe payment processing.
Further Questions
Please call us at:
+64 9 833 5335 or 027 349 8282
Order Confirmation Message
Just confirming we have received your order. Thank you! We are now processing it. Feel free to text or call me at 027 349 8282 if you have any changes or concerns.
Kind regards,
Janmaree
F.A.Q – Frequently Asked Questions
Phone
Need a quick answer?
Call and speak directly to our florists.
Phone: (+64) 9 833 5335 or (+64) 027 349 8282
Owner Janmaree personally answers the phone.
Flower Deliveries
What time will my delivery arrive?
Deliveries are made on the date selected on your order.
We prioritise:
-
Business addresses
-
Schools
-
Funerals
All other residential and hospital deliveries are made as soon as possible.
Saturday deliveries are made ASAP, depending on traffic and courier availability.
During peak floral periods (Valentine’s Day, Mother’s Day, etc.) please order one day earlier to ensure timely delivery.
Do you deliver flowers to the rest of New Zealand?
Yes.
We offer a set rate for each region throughout New Zealand.
Do you deliver to rural addresses in Auckland?
Yes.
There is an additional rural charge.
If your area does not appear on our website, please call us at (+64) 9 833 5335 to check if delivery is possible.
Are corsages free delivery?
No.
Corsages are pick-up only from:
41 Tauhinu Road, Greenhithe
Delivery is available at:
Do you deliver on Sundays?
Yes, depending on:
-
Delivery address
-
Time the order is placed
-
Stock availability
An extra delivery charge will apply. We’ll contact you with the amount and require payment before delivery.
What if delivery details are incorrect?
A redelivery fee applies:
What if access to the property or apartment is difficult?
Please provide the recipient’s contact number so we can reach them and ensure delivery is completed on the day.
What happens if no one is home?
We will leave the flowers in a cool, safe, and sheltered location, out of view from the road whenever possible.
Can I book a specific delivery time?
You may request a preferred time.
We will deliver at that time if possible, or as close as we can.
Payments
What payment methods do you accept?
We accept:
-
Visa
-
Mastercard
-
American Express
-
Direct deposit
Can I order flowers by phone?
Absolutely—please call:
(+64) 9 833 5335
Store Information
Where are you located?
41 Tauhinu Road, Greenhithe, Auckland
Can I buy flowers directly from your store?
Yes.
We are also a wholesale florist and you are welcome to purchase individual bunches.
Opening Hours
Guarantee
Will the flowers look like the picture?
Each arrangement is individually designed with the freshest flowers available.
Photos represent the overall style, but:
-
Colours
-
Specific flowers
-
Containers
may vary depending on seasonal and local availability. Substitutions may be necessary.
Are your flowers fresh?
Yes. We purchase fresh flowers three times a week, ensuring excellent quality.
Is your floral service guaranteed?
Yes.
We use our own courier, ensuring your order is delivered in the best time and best possible condition.
Cancellation Policy
Can I cancel my order?
Yes—as long as your order has not yet been made or loaded onto the courier.
If there is a delivery issue, we will discuss options with you to reach a positive outcome.
Privacy & Security
Can I send an anonymous flower order?
Yes.
If the recipient requests to know who sent the flowers, we will contact you.
Due to New Zealand privacy laws, we cannot disclose the sender without your permission.
What happens to my data?
We do not store your data or sell any data.
How secure is your site?
Our website uses SSL encrypted technology with secure Visa/Stripe payment processing.
Further Questions
Please call us at:
+64 9 833 5335 or 027 349 8282
Order Confirmation Message (polished)
Just confirming we have received your order. Thank you! We are now processing it. Feel free to text or call me at 027 349 8282 if you have any changes or concerns.
Kind regards,
Janmaree
